Kugamon versus DealHub
The Difference is the Design. Seeing is Believing.
No Salesforce-based Data Storage
- DealHub is a separate application to Salesforce that integrates limited transaction data, such as Account and Contact details
- Key transactions details, such as Quote and Order information are stored outside of Salesforce
- Requires Administrators and Users to repeatedly Login In and Out of Salesforce to transact or report on a sale
- Kugamon is 100% built within Salesforce, meaning Kugamon's application logic and data is native in Salesforce
- This allows a common and intuitive experience for Administrators and Users
- Moreover, Kugamon's design is based on Salesforce's; whereby a new User can easily grasp Kugamon records and functions
Salesforce Integration Lacking
- Based on former DealHub customer feedback, DealHub's Integration to Salesforce is not ready for primetime
- DealHub provides a composite app to Salesforce that presents a window to the DealHub's transaction
- Managing the transaction requires Logging into DealHub
- Kugamon is 100% built within Salesforce, meaning Kugamon's application logic and data is in Salesforce
- Kugamon gains the benefits of Lightning, such as scalable architecture, faster operations, responsive deisgn, and better extensibility.
- This allows a common and consistent experience for Administrators and Users
Limited US Based Support
- Current and Former DealHub Customers are tired of 6am Support Calls with DealHub's main support team in Israel
- The time difference with United States, especially the West Coast, has made routine questions a multi-day event and frequents issues a long-term nightmare
- Kugamon takes pride in delivering world-class support
- Our Support Team is based in San Francisco, Philadelphia, and Rotterdam
- All of our support team members are experts in Kugamon, as well as, Salesforce
Guide Selling Is Difficult to Administer
- Accounts come to Kugamon telling us that for simple changes, they have to rebuild the entire Guided Selling paths
- Experienced Sales Reps feel restricted and cannot deviate from Guided Selling paths
- Kugamon does not offer a Guided Selling Only solution. Our research concluded that Revenue Operations teams want flexibility
- Kugamon allows Administrators to tailor the CPQ experience for their Users, allowing them the flexibility to make modifications when requirements change
- Savvy and Power Users will find Kugamon comfortable to use, while allowing them to build the Quotes and Orders necessary to close the deal
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