SUBSCRIPTION BILLING

I've used Kugamon before in my previous company as a power user when I was in CS. Now at Copado, Kugamon came to me as a large project to implement into our production org to help our quote to cash processes scale. When training began last summer, the CEO organized and led all the trainings with me as the person to be the subject matter expert in the tool. The trainings are highly organized with templated decks that he fills out during the sessions. You are also well guided on how to set up products in your active pricebook, so that you ensure Kugamon works seamlessly with its automation flows. What could be a better experience with the training is that it be customized and tailored to your own use case as a customer. There was some content that was not applicable to Copado's use, so we could have skipped over some of the areas that were not SaaS related. ..The CEO is one of the most intelligent people you will have ever met. Overall, I enjoyed my experience working and learning the tool from an Operations perspective and skillset with him. Since our go-live in late 2020, our Operations team has been very happy with the incremental improvement that our first phase of deployment has brought. If you use Kugamon out of the box and use the entire suite, the Kugamon user experience is as little clicks as possible. It's got nearly every scenario thought out for Sales, Ops, and CS teams. Thank you Kugamon team!

What do you like best? It's built directly into our Salesforce instance and their support is great. Review collected by and hosted on G2.com. What do you dislike? Wish it had reports and dashboards around our MRR and ARR. Review collected by and hosted on G2.com. What problems are you solving with the product? What benefits have you realized? Automating our subscription billing and payments.

Our team loves Kugamon. We initially bought the product in 2013 and completed adding on Subscription and Renewal management custom changes in December of 2017. Our salesforce + kugamon setup allows us to manage opportunities, quotes, orders, invoices, assets, subscriptions, and automates the renewal process. We will save almost $100k per year by automating our renewal process with Kugamon. I really appreciate their approach using a Business Process Review to draw out of our team what the project needs to achieve before, during, and after implementation.

Kugamon's intuitive package is a natural fit for our business, easily extending the functionalities of Salesforce and allowing us to integrate order, billing, payment and renewal processes in a single and seamless system. Our old process was manual and cumbersome, and with Kugamon we've been able to shorten the life cycle of a sale, so our reps are extremely happy. Thanks Kugamon!

Excellent app and the Kugamon team was very helpful during the installation and setup process. Our order, billing and renewal process can now be managed natively on Salesforce. I would highly recommend Kugamon.

I used Kugamon with my last business and I'm happy to use it again. Kugamon has gone to great lengths to ensure our satisfaction with their app, from training our team to customizing the app for our specific order management needs. Our team is extremely satisfied with the app and looking forward to automating our billing and renewal processes.

We recently started using Kugamon to manage our subscription orders and renewals. Our previous process was extremely manual, tedious and unscalable. Kugamon has saved us so much time and headache. I would definitely recommend this app for any company looking to implement a customized and seamless order management tool. Great package and their staff is extremely helpful!

Not just very handy product but also an excellent support. Always very quick to resolve your queries and help improve the experience. One of the best I have ever worked with.

When initially looking for a CPQ solution we reviewed the Salesforce solution but quickly realized it was too complex and the pricing was outrageous. We turned to the AppExchange and found Kugamon and have been so pleased with my decision to go with their solution. Pricing is of course a big consideration when adopting any software, Kugamon is priced very fairly for the immense amount of value the software provides. The system is very flexible as well, in many respects we did not fit into the traditional box of offering a simple physical or virtual product. Kugamon already has several customization options built in which allowed us to leverage and rapidly implement the solution. We have adopted many software products and to date the Kugamon on-boarding and implementation is head and shoulders above any other experience. The team takes a very thoughtful and intentional approach to training and onboarding their customers. This process really makes the implementation of a complex system very smooth since they guide you along in such an organized and professional manner. Kugamon will be my recommendation for a CPQ system every time I have an opportunity.

Kugamon enables robust features in the CPQ realm that extends the processing power of the Salesforce platform. Through purchase, implementation, and support, their team is always readily available to answer any questions and guide you through the solution to obtain the best outcomes from your solution. Their continuous improvement and growth into new features also makes them an impressive provider to work with. I'm not sure there's a better group of people to work with for any of your CPQ needs.

Kugamon's powerful configurability, specifically with the Order Release Checklist, made streamlining our sales process easy and effective. Now, instead of chasing down forgotten data (if you manage Salespeople, you know how hard this can be) or having to go back and forth with a customer because of mistakes on our end, we can be confident that the our orders are 100% complete the first time. It's amazing how effective a simple checklist can be, especially when utilized in the right place! On top of that, their subscription setup is intuitive, yet data-rich, their product configuration is INSANELY customizable, and their training, support, and knowledge base are all incredibly helpful. I would, without hesitation, go the Kugamon route if I had to choose again.

Excellent Implementation and Support. [Kugamon] makes life with Quotes and Orders much easier. Very good product, excellent tool. Overall, Kugamon is a great product and team to work with!

Kugamon has allowed us to speed up the quote and order process. What used to take 5-10 minutes per order, now takes seconds. A very tight integration to Salesforce, combined with the ability to utilize so many data elements have made this tool indispensable in our Sales and Invoicing efforts. With all the power and sophistication Kugamon offers, the application is still very easy to use and administer. We were able to set up everything under an hour. Customer Service, Price, and Intuitive Application make this a no-brainer to buy!

Like most Cloud-based companies, we were allowing our customers to leverage the latest and greatest Force.com technologies, but our back-office processes were "old-school" to say the least. So, Kugamon is exactly what we needed to help streamline our quotes, invoicing and billing processes. Our quotes and invoices are now very professional and it is now very easy to send to our prospects/customers. Plus, we now have the visibility into who has been billed, who as paid, etc. Kugamon has allowed us to take our business to the next level by integrating the order and payment process into our existing Salesforce implementation and we saw an immediate ROI.

Kugamon provides me the ability to manage my business seamlessly. It takes just minutes to create an order and generate an invoice. For my customers with service subscriptions, my invoices are sent to them automatically each month without me doing a thing! I also have a complete view of all of my renewals which is invaluable when trying to forecast future revenue. Kugamon allows me to spend more time running my business which is why I think this product is awesome.

Today, we launched phase 1 of our Kugamon CPQ implementation. CPQ is tough work, there's no way getting around it. Partnering with Kugamon and their exceptional team makes it a lot easier. My team and I discovered Kugamon when we were searching for a 100% Salesforce native CPQ. We looked at several different vendors, but most had some logic occurring off instance which wasn't what we were looking for. When we dove in, we realized that Kugamon was a strong fit for our use case. We made the purchase and I can now confidently say it was the right choice. The implementation and training process was delightfully intense. We spent 3 hour a week for 8 weeks with the Kugamon team going through all of the configuration and functionality. But as a result, I finished training with a strong understanding of how everything works and how I could configured it to my use case. Kuldip, the founder and CEO of Kugamon, and Victoria, our Customer Success Lead, have made themselves incredibly available for all of our questions and queries. They’ve also helped us use Salesforce better over all. We still have a lot of work left to complete, but I have high confidence that we’ll tackle it successfully with Kugamon. They have a strong product and an even stronger team. If you’re in the market for a CPQ, I highly recommend you check them out.

If your organization does Salesforce development in-house, Kugamon CPQ is the ideal CPQ package for you. Our organization does a lot of internal development (we are not a declarative shop, we are code-first) and our developers have experience with other CPQ solutions. We chose Kugamon because the processing all happens on-instance. Though this may seem like a small detail, it is a big deal; knowing that nothing is going off-instance to be processed in a black box gives us the confidence to reason about how the solution works and build customizations around it. Additionally, the Kugamon team has proven to be very developer-friendly. When we have questions or seek guidance, they are eager to engage and proud of the work they have done. For a developer, there is nothing like being able to engage directly with the people who design and build the software that you are relying upon. They are happy to provide recommendations and talk at a detailed technical level - and they know their customers. Great company, great product. I'm so happy we ended up with this solution.

At CollegeVine, our experience with Kugamon has been outstanding. From the initial implementation to ongoing feature updates, Kugamon continually impresses with its robust capabilities and exceptional support. One of the standout features for us has been the ability to efficiently quote and track our subscriptions and renewals. Kugamon’s intuitive interface and seamless integration with Salesforce have significantly streamlined our processes, saving us valuable time and effort. The constant updates and feature enhancements ensure that users always have access to the latest tools and improvements. Special mention goes to Kuldip Hillyer and the Kugamon support team, who have been incredibly helpful and responsive. Their dedication to providing top-notch support and suggestions has made a huge difference in our operations. Whether we have a simple query or a complex issue, Kuldip and his team are always ready to assist and provide valuable insights. Overall, Kugamon offers a comprehensive solution for managing subscriptions and renewals. We highly recommend Kugamon to any organization looking for a reliable and feature-rich CPQ solution.

This was one of the best implementations I have ever participated in. The product is easy and highly effective. The Kugamon team is incredible, extremely knowledgable and very responsive. I am excited about the insights Kugamon is going to bring to our business.

As a small software developer, we were surprised how little was available in terms of CPQ solutions that would work with Salesforce and Quickbooks. We implemented Kugamon after realizing Salesforce CPQ was more of a custom solution than an out-of-the-box solution. Our Kugamon implementation went super fast and we continue to be impressed with how much is included in the packaged solution. CPQ solutions are complicated but Kugamon utilizes standard workflows with consistency and dependability. We were thrilled to ditch the Excel spreadsheet that we were using to keep track of subscription renewals and also appreciate now having accurate revenue recognition to give us visibility into true deferred revenue vs earned revenue.

We started using Kugamon internally for our consulting business. Have a decent mix of subscription and one time revenue. Kuldip has an excellent onboarding experience that reviews all the the key concepts and features of Kugamon in order to help you visualize how it can support your business. With Kugamon, I've been able to backfill and migrate my opportunity and subscription management in about a day. Now, all our opportunities are on the Kugamon processes, connected to contracts, and have renewals in the future. We've done no extra customization and anyone capable of clicking around Salesforce can help manage this. You don't have to be a certified admin or flow wizard to be successful with this tool. I also appreciate the intentional design and order of operations that facilitate clean data. The implementation and opportunity process had me pulling out data in contract PDFs and tribal knowledge to enrich the accounts and contacts in my org. Things like the billing contacts, invoice periods, billing frequencies etc. To process an order in Kugamon, the data integrity is ironclad and just contributes to running best in class Salesforce practices. They even provide prebuilt reports that immediately worked with all my backfill efforts. Don't hesitate to give Kugamon a shot if you're in the market for CPQ and subscription management.