Help from a person who knows the product.US-based. Standard support included.
Kugamon support is a US-based team covering US business hours. KugamonCare standard support is included with every edition. Open a case from this site, from Kugamon Central inside Salesforce, or by email; the help center and the docs on this site are open to everyone, customer or not.
Kugamon support is a US-based team covering US business hours. KugamonCare standard support is included with every edition. Open a case from this site, from Kugamon Central inside Salesforce, or by email; the help center and the docs here are open to everyone.
How to get help
| Route | When to use it |
|---|---|
| Submit a case | Anything that needs a case number: an error, an unexpected status, a function that appears in a guide but is not enabled in your org |
| support@kugamon.com | The same queue, by email; screenshots go on the case thread |
| Kugamon Central inside Salesforce | App Launcher → Kugamon Central → Support, right under Packages. Kugamon Configuration also carries Support Site, Change Log and Helpful Guides links. Watch: Submit a Support Case with Kugamon Central |
| Help center | Guides and tutorials, including the product tutorial videos |
| Docs on this site | Definitions, steps, statuses and settings for every object, written for the admin |
If a guide describes something you cannot see in your org, that is a case, not a dead end. Some functions, such as stored payment methods and Stripe wallets, are off by default, and Kugamon enables them with your administrator.
Hours, locations and tiers
Support is US-based, covering US business hours. KugamonCare standard support is included with every edition at no extra charge. Two extended tiers are available at extra charge: Nights & Weekends, and Dedicated Support with a named engineer. The pricing page has the tier table.
Upgrades
Kugamon ships one or more major releases a month, and releases are included with your subscription. Upgrades are managed package upgrades: Kugamon Central lists every installed package and its version under Packages, and you upgrade from there or from Installed Packages in Setup. The Quote to Cash change log and the Subscription Management change log are public; the release history page summarizes them by year.
How an implementation runs
Implementation is instructor-led, one topic per session, typically 10 to 20 sessions at two to four a week, ending on a go-live date you choose. Every session is recorded into a project room shared with your team.
| Phase | What happens | Who leads |
|---|---|---|
| 1. Kickoff | Confirm roles, collect the logo and sample documents, set up org access; scheduled shortly before installation | Kugamon |
| 2. Installation | Packages into production or a sandbox; two to six hours depending on the packages | Kugamon |
| 3. Setup | One-time settings, products and catalogs, accounts; open Q&A and a short quiz | Kugamon, with the admin hands-on |
| 4. Functional training | CPQ, Billing and Subscription Management sessions for the editions purchased, each with Q&A and a quiz | Kugamon |
| 5. Customization prep | Review every customization noted during training and agree next steps | Kugamon and customer |
| 6. Homework / build | SKUs, flows, layouts, terms; ad-hoc calls when a question or error comes up | Customer admin or a partner |
| 7. Data migration | Optional; a separate thread with the Data Migration Expert once you are ready | Kugamon expert and customer |
| 8. Go-live | Customer-set date; deploy, then deactivate old record types after user testing | Customer |
| 9. Check-in | One to two weeks after go-live, then handoff to standard support | Kugamon |
After the check-in you are in normal support: the routes above, plus the monthly Kugamon Group Meet held with all customers. The how to buy page shows what the fixed implementation fee covers.
Four places to look before you wait on anyone.
Submit a case
Straight into the support queue; you get a case number by email.
Open →Product reference
Definitions, steps, statuses and settings, object by object.
Open →Walkthroughs by playlist
Every task recorded in a real Salesforce org, one task per video.
Open →Questions and answers
Salesforce CPQ end of sale, Revenue Cloud Advanced and the alternatives, with sources.
Open →KugamonCare standard support is included with every edition at no extra charge, along with monthly product releases. Two extended tiers, Nights & Weekends and Dedicated Support, are available at extra charge; the pricing page has the tier table.
Standard support is a business-day service covered by the US-based team. Nights & Weekends and Dedicated Support extend the hours at extra charge and are described on the pricing page. Reviewers on the AppExchange describe their own experience of response speed in their own words; every review is quoted verbatim on the reviews page.
Kugamon ships one or more major releases a month as managed package upgrades, included with your subscription. Kugamon Central lists every installed package and its version under Packages, and you upgrade from there or from Installed Packages in Setup. Both change logs are public and the release history page summarizes them by year.
Inactivating a Salesforce user does not remove their Kugamon license. Kugamon licenses are managed separately from Salesforce user licenses: open Manage Licenses on the Kugamon Quote to Cash package under Installed Packages and remove the user there. Remove Multiple Users handles it in bulk.
Where to go next
The knowledge base
Plain-spoken guides to RevOps, CPQ, billing and subscription management on Salesforce, by topic.
Browse the guides →Terms, defined
What each term means inside Salesforce specifically — not the generic definition.
Open the glossary →One email a month
What changed in Salesforce revenue tooling, and what it means. No drip sequence.
Subscribe →Ready to see it inside Salesforce?
Thirty minutes on your data with someone who has done this before. No pitch — just honest guidance.