LobDirect mail automation, running Kugamon Subscription Management inside Salesforce.
Lob automates direct mail and address verification through APIs, and it moved its quoting and ordering from Subskribe/DealHub to Kugamon Subscription Management, inside its own Salesforce org. Two months on, by its own account, users find quotes and orders faster to build and feature requests that took weeks or months ship in days. Both of the Lob team's AppExchange reviews are reproduced in full below.
Lob moved its quoting and ordering from Subskribe/DealHub to Kugamon Subscription Management, which runs inside its own Salesforce org. Two months on, by Bryan Lehnert's account, users find quotes and orders faster and more intuitive to build, and feature requests that used to take weeks or months now ship in days. Every statement on this page is Lob's, from two AppExchange reviews reproduced in full below.
Who they are
In its own words, Lob is "making the world programmable with direct mail & address verification APIs", with a platform that "integrates with your tech tools, allowing you to automate, personalize, and track direct mail as easily as email and digital ads". That is Lob's own description of itself, from its website, and it is the only description used here.
What they needed
One place for the whole sales process. The review names what that replaced: "disconnected Opportunities and Quotes/Orders" and "fractured approval processes". Coming from Subskribe/DealHub, Lob also wanted to stop "depending on a third party for customization".
What they run in Salesforce
In Kugamon terms, the quotes and orders Lob describes are Kugamon's own Quote and Order objects, built on the standard Salesforce Opportunity, Product and Price Book, so the Opportunity and its quotes and orders sit in one org with one set of approvals. Lob runs the Subscription Management edition: CPQ plus Contracts, Subscriptions, Assets and automated renewals on the standard Salesforce Contract and Asset. The "entirely new platform feature" in the review is, by Kugamon's account, six-decimal pricing: a Price Scale field that carries list and sales prices to up to six decimal places, released to every customer in v11.0 in October 2026.
In their words
The Kugamon team has a real winner on its hands. This SFDC-native platform is lightweight but powerful, bringing the entire sales process onto one pane of glass. No more disconnected Opportunities and Quotes/Orders, no more fractured approval processes, just more control over everything. They've really thought of a lot to improve QoL for both sales reps and admins. Implementation is a breeze, and my only hardship has been our own business processes that needed to be custom built.
Highly recommended.
Edit: 2 months later and my users are loving it. They constantly tell me how much faster and more intuitive it is to build quotes and orders. Having moved from Subskribe/DealHub, the difference between a native Salesforce platform and depending on a third party for customization is staggering. Feature requests that used to take weeks or months (and rely on outside support) now ship in days using internal resources. Kuldip and his team are lightning fast on support and even implemented an entirely new platform feature on our request! Top notch all around.
— Bryan Lehnert, "Easy to understand, easy to implement", 5 stars, Salesforce AppExchange, August 12, 2026, with the edit he added two months later. Reproduced verbatim.
The Kugamon team is incredibly responsive and handle support questions very quickly. It’s clear they genuinely value customer feedback and are always innovating. Loving it!
— Molly Sobaszkiewicz, "Clear & Intuitive", 5 stars, Salesforce AppExchange, July 9, 2026. Reproduced verbatim.
What they report
- Feature requests ship in days, using internal resources. They "used to take weeks or months (and rely on outside support)". From Bryan Lehnert's review above.
- Users find quotes and orders faster and more intuitive to build. Two months on, "my users are loving it." From the review above.
- The whole sales process on one pane of glass. No more disconnected Opportunities and Quotes/Orders, no more fractured approval processes. From the review above.
- Implementation "a breeze", with one hardship. In the review's words, "our own business processes that needed to be custom built." From the review above.
- Fast support that acts on feedback. "Incredibly responsive" (Molly Sobaszkiewicz) and "lightning fast" (Bryan Lehnert), including a new platform feature built at Lob's request. From the reviews above.
If you are weighing a move off a quoting or subscription tool that runs outside Salesforce, the Subscription Management page shows what you get, the Subskribe and DealHub migration guides show what moves, and the reviews page has every other AppExchange review, verbatim.
Published by Bryan Lehnert and Molly Sobaszkiewicz of Lob (AppExchange reviews). Reproduced as published; Kugamon does not add or infer figures.
No. It is Bryan Lehnert's own statement in his AppExchange review: feature requests that "used to take weeks or months (and rely on outside support) now ship in days using internal resources." Kugamon does not add, adjust or infer figures. Lob has not published how many requests that covers or how long each took, and this page does not guess.
The review says Kugamon "implemented an entirely new platform feature on our request" but does not name it. Kugamon identifies it as six-decimal pricing, released in Kugamon v11.0 on October 2, 2026: a Price Scale field on each product sets list and sales prices to up to six decimal places, carried through the configurator, quotes, orders, invoices and their PDF and online templates. It shipped in the release for every Kugamon customer; it is not a Lob-only customization.
In Lob's words, "the difference between a native Salesforce platform and depending on a third party for customization is staggering." Lob has not published what it moved, how it moved it or how long it took, and this page does not guess. In general, quotes and orders move into Kugamon's own Quote and Order objects in your org and subscriptions onto the standard Contract and Asset, and the Subskribe and DealHub migration guides set out what moves and what gets rebuilt.
Molly Sobaszkiewicz's review was published on the Salesforce AppExchange on July 9, 2026, and Bryan Lehnert's on August 12, 2026. Bryan later added the paragraph that begins "Edit: 2 months later"; the listing still shows the original date. Both are reproduced above exactly as they read on the listing today.
What Salesforce admins say on AppExchange
Quoted verbatim from the Kugamon listing on AppExchange. Reviewer names and dates as published there. Read all 135, including the critical ones →
★★★★★Great customer service
“Kugamon works exactly how we need it. The real bonus is the customer service. If you ask a question or need help you receive a near real time response.”
★★★★★Clear & Intuitive
“The Kugamon team is incredibly responsive and handle support questions very quickly. It’s clear they genuinely value customer feedback and are always innovating.”
★★★★★Owner is amazing!
“Customer service is on point! Has gone above and beyond to assist with my questions.”
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